Privacy Policy Terms & Conditions

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Terms & Conditions

Terms and Conditions

_{Last updated:}_{September 2025}

_{Welcome to The Reset Lounge Collective website, owned and operated by Lucinda Lane, The Reset Lounge Collective, and Origins Massage And Wellness Therapy (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website, services, and resources, including downloadable guides, webinars, 1:1 personal coaching, group chats, Zoom calls, and related content (collectively, the “Services”).

By accessing or using our website and Services, you agree to be bound by these Terms. If you do not agree, you must immediately cease using our website and Services.}

1. About the Website and Services

_{1.1. Our website provides access to downloadable resources, educational content, webinars, coaching, group sessions, and related offerings designed to support personal development and wellbeing.
1.2. Access to and use of the website or Services is provided by Lucinda Lane, The Reset Lounge Collective and Origins Massage And Wellness Therapy.
1.3. We reserve the right to review, update, or change these Terms at any time. Any changes will take immediate effect upon publication on our website.}

2. General Disclaimer – Not Medical Advice

_{2.1. All content provided through our website, downloadable materials, webinars, coaching sessions, and group programs is for informational, educational, and supportive purposes only.
2.2. The Services are not medical advice and are not intended to replace medical diagnosis, treatment, or professional healthcare.
2.3. Always seek advice from a qualified healthcare provider regarding any questions about a medical condition, diagnosis, or treatment. Never disregard or delay seeking professional advice because of our Services.
2.4. If you are experiencing a medical or mental health emergency, call 000 (Australia) or your local emergency number immediately.}

3. Eligibility to Use Services

_{3.1. You must be at least 18 years old to access or use our Services.
3.2. By using our Services, you warrant that you have the legal capacity to enter into these Terms.}

4. Subscription, Payments, and Refunds

_{4.1. Some Services may require payment of fees or subscriptions as set out on our website or agreed at the time of booking.
4.2. Payments are processed securely via Stripe, PayPal, or other authorised payment systems. By using these services, you agree to their terms and conditions.
4.3. All fees are in Australian Dollars (AUD) and include GST where applicable.
4.4. Refunds will be provided in accordance with the Australian Consumer Law (ACL). Beyond these guarantees, refunds are only offered at our discretion.
4.5. If a payment is denied,}_{reversed, or dishonoured, you will remain responsible for any associated costs.}

5. Intellectual Property and Copyright

_{5.1. All content on our website and within the Services—including guides, webinars, recordings, audios, videos, written materials, graphics, logos, and branding (“Content”)—is owned by or licensed to us and is protected under copyright and intellectual property law.
5.2. You may use our Content for personal, non-commercial purposes only. You must not:}_{- Copy, reproduce, or distribute Content without written consent.}_{- Record, share, or reproduce coaching calls, group sessions, or webinars without permission.}_{- Remove copyright or ownership notices.
5.3. You may not resell, redistribute, or repurpose our materials for commercial purposes without written agreement.}

6. Your Obligations

_{6.1. You agree to use our Services only for lawful purposes.
6.2. You are responsible for maintaining the confidentiality of your account details, including any login information.
6.3. You agree not to use our Services in any way that may damage, disrupt, or impair the operation of the website or other users’ access}

7. Privacy and Confidentiality

_{7.1. We take your privacy seriously. Personal information collected through the website and Services is handled in accordance with our [Privacy Policy].
7.2. While we encourage confidentiality in group settings, we cannot guarantee that information shared by participants will remain private.}

8. Limitation of Liability

_{8.1. To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential loss, damage, or injury arising out of or connected with your use of our Services.
8.2. You agree to use the Services at your own risk and accept full responsibility for your decisions and outcomes.
8.3. Under the ACL, our liability is limited to:}_{- The resupply of the Services, or}_{- The cost of having the Services supplied again.}

9. Termination

_{9.1. We may suspend, cancel, or terminate your access to the Services at any time if:}_{- You breach these Terms;}_{- Required by law; or}_{- We consider your conduct harmful, disruptive, or inappropriate.
9.2. You may terminate your subscription by not renewing at the end of your subscription period or by contacting us in writing}

10. Dispute Resolution

_{10.1. If a dispute arises, both parties agree to first attempt to resolve it in good faith through negotiation or mediation before commencing legal proceedings.
10.2. Mediation will take place in Victoria, Australia, unless otherwise agreed.}

11. Governing Law

_{These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.}

12. Severance

_{If any part of these Terms is found to be invalid or unenforceable, that part will be severed, and the remainder will continue in effect.}

13. Cookies Policy

_{Our website uses cookies and local storage to improve user experience.

- Cookies are small files placed on your device to remember preferences, interactions, and settings.
- Local storage helps store user preferences for smoother navigation.

Optional Cookies (used only with your consent):
-}_{Remember Me}_{: Saves login preferences.
-}_{Google Analytics}_{: Tracks website usage and clicks.
-}_Clixio_{: Analyses advertising campaign effectiveness.

You may disable cookies in your browser settings, but this may affect website functionality.}

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Acknowledgement of Country

We acknowledge the Traditional Owners of the land where we work and live, the Wurundjeri Woi-Wurrung people of the Kulin nation and pay our respects to Elders past and present. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.